For Shopify Store Owners

Answer order questions instantly.
Keep customers buying.

Deputy connects to your Shopify store to draft accurate responses to order status, shipping, and return inquiries.

Automate My Support

Works with Shopify, Gorgias, Klaviyo, Gmail, and Outlook.

Customer Email

via Shopify

Emma Wilson

2m ago

Where's my order #SHP-4821? It's been a week and I haven't received any updates. Can you help?

Deputy Found Context

Order: Shipped Dec 20

Tracking: USPS 9400...

ETA: Dec 27

DRAFT READY

Response time: < 1 min

Hi Emma,

Your order #SHP-4821 shipped on December 20 and is currently in transit.

Tracking: USPS 9400111899223033005051
Expected delivery: Friday, December 27

Let me know if you have any other questions!

Best,
Customer Support

Fact Checked

Order status and tracking verified from Shopify. ETA from carrier API.

INTEGRATES SEAMLESSLY WITH

Shopify Gorgias Klaviyo Gmail

Stop drowning in "where is my order" emails

The average Shopify store spends 3 hours a day on order status inquiries.

The Manual Way

Copying tracking numbers from Shopify
Slow responses lead to chargebacks
Switching between admin and inbox

Best Practice

The Deputy Way

Drafts ready in < 60 seconds
Auto-pulls order status & tracking
References your return policy when needed

Your 24/7 Support Assistant

Deputy works in the background so you can focus on growing your store.

1. Customer Emails

A customer asks about order status, shipping, or returns. Deputy instantly detects the order number.

2. Data Enrichment

Deputy checks your Shopify store for order details, fulfillment status, and tracking information.

3. You Approve

You get a notification with a perfect response. Click "Approve" and keep customers happy.

Common Questions

Does it connect directly to Shopify?

Yes, via API or order export. Deputy pulls real-time order and fulfillment data so responses are always accurate.

Can it process refunds automatically?

No. Deputy drafts responses only. You control all actions in Shopify. It can explain your return policy and guide customers, but never takes automated actions.

Answer order questions instantly. Keep customers buying.